Privacy policy
At Otium we protect your privacy and the confidentiality of your personal information. This policy explains how we collect, use and disclose it when you use our short-stay rental website.
Information we collect
When you use stayotium.com we may collect:
- Personal information such as your name, email address, phone number and mailing address.
- Payment information, such as credit card details or another payment method.
- Your rental preferences and requirements.
- Information about your device and browser, including your IP address and browser type.
- Information about your use of the site: pages visited, searches and other interactions.
- Personal information about you from another Otium reservation holder who adds you to their reservation.
- A copy of your government-issued ID before check-in, to protect your safety and others' and to prevent fraud.
We collect it when you fill out forms, make a reservation or interact with the site in other ways.
How we use your information
- To provide the services you request through the site.
- To process payments and reservations.
- To communicate with you about your reservations and related matters.
- To improve the site and our services.
- To comply with local, state and federal legal and regulatory requirements.
We use a third-party provider, such as Autohost, to capture a photo of your ID and your face. The provider compares the face geometry extracted from both photos to verify your identity securely. We may also use your information with your consent or as permitted or required by law.
Who we share it with
- Service providers that help us deliver the service: payment processors, hosting, security and customer service providers, plus Autohost for identity verification and the property's operating team.
- Other users of the site, in connection with your reservation.
- Law enforcement or government authorities, where needed to meet legal or regulatory requirements or to protect our rights, property or safety, or others'.
We do not sell personal information to third parties. We may share it in other circumstances with your consent or as permitted or required by law.
Security of your information
We take reasonable measures to protect your information from unauthorized access, use or disclosure. However, we cannot guarantee that it is completely secure.
Your rights
You have the right to access, correct and delete your personal information. To exercise these rights, write to privacy@stayotium.com.
Changes to this policy
We may update this policy from time to time. If we make material changes we will post a notice on the site. Your continued use of the site after the effective date of the updated policy means you accept it.
Contact
If you have questions about this policy or how we use your information, write to privacy@stayotium.com, to hello@stayotium.com or call +1 (787) 689-9985.