Frequently asked questions

No. The price you see is the final price: no cleaning fee, no service fee and no hidden charges. The only variable is the number of nights, which lowers the nightly rate the longer the stay.

Lodging taxes required by local law, such as the Puerto Rico room tax, are itemized before you pay. There is no cleaning fee or service fee. You see the full breakdown before you confirm.

It depends on the destination, the season and the nights booked. On Otium the nightly rate drops the more nights you confirm, so a long stay usually costs less per night than a short one. Booking early helps: the price of a busy date rises as it gets closer.

Yes. The price ladder drops at 3, 7, 14 and 28 nights, visible in the homepage calculator and on every listing.

When you book on stayotium.com you pay the total for your stay (for stays up to 28 nights). We accept debit and credit cards, excluding prepaid cards. We do not accept cash on arrival.

For stays up to 28 nights there is no deposit, but we need a card on file in case of incidentals, such as property damage or house-rule violations. Stays longer than 28 nights may carry a deposit, returned after the property is checked. See Terms and conditions for the damage waiver.

From Stays: pick dates and a destination, filter by neighborhood, price or parking, and book. If you would rather talk to a person, call or message +1 (787) 689-9985 or email hello@stayotium.com.

No. Booking is completed with no account required; email is the only data needed to confirm and recover the reservation.

Yes. Every stay includes free cancellation up to 5 days before check-in. After that date, the policy in Cancellations applies.

Message us on WhatsApp at +1 (787) 689-9985 or email hello@stayotium.com with your booking number so the concierge can confirm your exact deadline. If you cancel within 5 days of check-in, the first night and 50% of the remaining nights are non-refundable. Details in Cancellations.

Yes. Date changes are free up to 5 days before check-in, subject to availability.

Cancel or change it on the site where you booked, since it applies its own policy. If you did not get the check-in form or your instructions, call or text +1 (787) 689-9985. Booking direct on stayotium.com gives you free cancellation and the best price.

Guests must be 21 or older to book and check in.

Check-in is at 4:00 PM local time. One hour before, we email detailed instructions with the subject “Your check-in instructions”. If you do not see it, check spam and make sure you completed the online verification. If something fails at the door, call or text +1 (787) 689-9985.

Most properties have no front desk, so we verify your identity before you arrive. After booking you get a link to verify your ID and confirm your email and phone. More in Trust and safety.

Almost never needed. We send access codes, the lockbox location and everything else you need. In rare cases a team member meets you, and we tell you beforehand.

It varies by property. In Stays you can filter for parking, and once booked, the options are in your check-in instructions.

If you arrive early or leave late, luggage storage is available at most properties. Ask the concierge.

Check-out is at 11:00 AM local time so the next guest arrives to a ready space. An unauthorized late check-out carries a $100 fee.

Yes, subject to availability: after booking you can add a 1 PM late check-out from your digital guide or by asking the concierge. We always do our best to accommodate you.

Yes, 24/7 concierge by phone, WhatsApp or email. See Help.

The speed measured in Mbps is shown on every listing. Each property has its own private network, with the details in your check-in instructions. See Corporate travel for stays focused on remote work.

No parties, events, loud music or smoking: the space is for rest. Quiet hours run from 10 PM to 7 AM, because many buildings have neighbors who live there year-round. Repeated violations can carry a fee of up to $500 and removal from the property without a refund. For gatherings and celebrations, see Groups and events.

Some properties have a device that measures decibels only: it records no audio. Cameras, where present, are exterior and in common areas, never indoors. Both are disclosed on the listing before booking.

Every property is stocked: fresh towels, linens, toiletries (soap, shampoo, conditioner, travel toothpaste and mouthwash), coffee, tea and kitchen basics. If you run out, the digital guide lists nearby stores, and we can make one courtesy delivery; it can take up to 36 hours because many buildings are not staffed around the clock.

There is no daily housekeeping, but you can request extra towels, sheets, pillows or coffee. For the planet, we ask you to reuse towels and linens and use the in-unit laundry; if there is none, message us.

We do not provide extra beds or air mattresses, but most properties have a sleeper sofa. The maximum occupancy on each listing already counts them. In Stays you can filter by bedrooms.

Yes, at properties marked pet-friendly. The pets filter is available under Stays.

Not every property has cable, but each has an HDMI cable, Chromecast or similar; the listing says which. To use Chromecast: plug it into the TV and power, install the Google Home app, connect your phone to the same wifi network and follow the app's steps. If you need help, message us.

If you left something behind, we are happy to look. Email hello@stayotium.com with a description and a shipping address. If we find it, we may ask you to cover shipping.

Our guest experience team is available 24/7 through the site chat, email or platform messaging. Write to hello@stayotium.com.

Stays of 28 nights or more require additional information, a signed License Agreement and a third-party background check. This protects guests, neighbors and homes; the information is confidential. We confirm the reservation once everything is verified, and may cancel it if the process is not completed or the check does not clear. An additional deposit of up to $500 may be held and is released within 7 days after check-out. See Extend your stay.

For long stays paid monthly (up to 90 days), we ask for at least 28 days' notice to cancel or change without fees.

Puerto Rico, Mexico, the Dominican Republic, Costa Rica, Panama and Ecuador, combining independent hotels and homes with a fully equipped kitchen.

Yes. Puerto Rico is known for its hospitality. On top of that, Otium verifies every guest's identity before confirming and properties get regular inspections. See Trust and safety.

Yes. Otium has houses, villas, apartments and independent hotel rooms. Browse them all in Stays.

In San Juan most options are condos, villas and apartments, and large houses are less common. Outside San Juan there are more large homes, especially on the east and west coasts. Filter by bedrooms in Stays or see Groups and events.

Yes. Pools are common in Puerto Rico, but few properties in the San Juan area combine a pool with beach access. Otium has properties with a pool and beach access; use the filters in Stays.

A few ideas: sightseeing in Old San Juan, kite flying, El Yunque rainforest, Museo del Niño and Hacienda Campo Rico. More in Discover Puerto Rico.

It varies by nationality and destination. Check the country's entry requirements before booking; every destination guide in Editorial covers this.

Book a free revenue projection under List on Otium.