Trust and safety
Trust and safety are the first things you think about when you spend your time and money on a property you have never visited. At Otium we take that seriously.
Booking direct is the safest way to make sure you get a quality stay. More than 19,000 guests have booked with Otium. We verify every guest, inspect our properties and you have a 24/7 concierge.
Why book direct
Many travelers still book through third-party platforms, but listing a fake property on them is very easy, and guests have lost billions to private accommodation scams. No third-party platform guarantees 100% protection.
When you book direct with Otium you get a seamless experience at the property you chose, plus the best price guarantee.
How we keep everyone safe
Here is how we protect our team, guests, properties and owners:
- Verified identityWe verify every guest's identity with a government-issued ID before the reservation is confirmed.
- Clear rulesOur terms set out expected behavior: noise levels, number of guests and use of common areas.
- Inspected propertiesRegular inspections and preventive maintenance keep every property safe to stay in.
- Privacy protectedWe have policies and procedures to protect guests' privacy and security.
- Exterior-only monitoringOutside-only cameras and decibel monitors that alert us to unauthorized events. Never indoor cameras or audio recording.
- Easy accessClear instructions for getting there and getting in, including security codes or keyless entry.
- Guidebooks and answersDigital guidebooks with detailed property information and a system for our team to address your questions.
- Emergency plansProcedures for handling emergencies or unexpected issues during your stay.
- Easy to reach24/7 concierge by phone, WhatsApp, email and site chat.
- Diversity and inclusionWe believe in a safe and supportive space for our staff, guests and owners.
Details in our terms and conditions and in the privacy policy.