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How many channels should you list a property on?

Beachfront villa with a pool, Jama
Quick answer

There is no magic number, but it almost always makes sense to list on more than one channel. Relying on a single one leaves you exposed to its algorithm changes, commission changes and policies. The limit is set by your ability to keep calendars in sync without errors, not by the number of sites available.

The risks of relying on one and of being on too many

The risk of depending on one channel

When every booking comes from one channel, that channel decides how much visibility you get. If it changes its ranking, raises its commission or suspends your listing after a complaint, your calendar empties overnight and you have no other way in.

Each channel also has its own audience. Some attract weekend travelers, others families who plan months ahead and others business trips. Being on only one means leaving the rest out.

The risk of being on too many

Listing on many channels without a tool that syncs the calendars produces double bookings. A double booking means cancelling on a guest, paying a penalty to the channel and risking your reputation. Every new channel is another calendar that can fall out of date if one step fails.

It also costs time. Each channel has its own rules for pricing, cancellation, messages and reviews. If you cannot answer a channel's messages quickly, it is better not to be on it than to be on it badly.

What happens to the calendar when a channel fails

Imagine your property is on two channels and one of them has a technical outage over a long weekend. If the calendar does not update, the other channel keeps selling nights you already booked, or the reverse, it leaves nights blocked that are already free. Neither situation shows until a guest arrives or a good night is lost.

That is why it matters so much that syncing is automatic and that someone occasionally checks that the calendars match. A person who compares the calendars every week costs little next to a single double booking in high season.

Differences between types of channel

Some channels work as open marketplaces, where the guest compares many properties at once. Some are online travel agencies built around hotels, where your property appears next to rooms. And some are search tools that show prices from several channels and send the guest to book wherever suits them. Each type brings a different guest and calls for different care with photos, description and price.

You do not need to be on all of them. You do need to know which one your guest is on. A property meant for long remote-work stays sells differently from a house for weekend groups.

How to decide how many and which ones

  • Start with the channels where the type of guest who books your property already is.
  • Add one channel at a time and measure the bookings it brings before adding another.
  • Use a channel manager that connects the calendars, so a booking in one place blocks the dates everywhere else.
  • Keep the same minimum stay and cancellation rules, or decide on purpose where to be different.
  • Add your own direct channel, because it pays no intermediary commission.

What to check on each channel

Before adding a channel, look at how much it charges and who it charges (the owner, the guest or both), how it handles cancellations, when it pays you and how easy it is to connect your calendar. A channel with a high commission can be worth it if it brings bookings you would not get otherwise. One with a low commission and no bookings adds nothing.

When it makes sense to cut channels

If a channel gives you very few bookings but demands a lot of work, or if its guests generate more cancellations and complaints than the others, it may be better to switch it off. Do it after looking at at least one full season, not one bad month. And pause the listing instead of deleting it, so you do not lose the reviews you have built up.

Checklist

  • Do I have a channel manager that syncs the calendars?
  • Do I know what each channel costs per booking?
  • Can I answer each channel's messages the same day?
  • Do I have a direct channel in addition to the intermediaries?
  • Do I check every month how many bookings each channel brought?

The practical answer: list on the channels you can operate well, so that none of them holds all your bookings. For a small property that might be two or three, well managed. For a larger portfolio, more, as long as the calendar is connected.

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Want a hand with this?If you want to list on several channels without running the calendars by hand, Otium can take care of distribution.
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